کارشناس پشتیبانی فروش کسب‌وکارهای سازمانی (پیمانکاری)

ایرانسل تهران

منتشر شده 2 سال پیش

Job Description

● To collaborate with technical teams, CR division, account managers, and business customers in order to ensure that high-value customers’ issues are escalated and followed up in a timely manner. ● To coordinate and implement the assigned E2E service activation/termination process for APN, VPN+, MVPN, IP, etc. ● To coordinate CPE (Customer Premise Equipment) installation and service provisioning at the customer premise for banks and any other VIP customers. ● To support and coordinate EB contractors who are responsible for installation and service support throughout their lifecycle (Contract renewal, performance management, quality assurance, payment, etc.). ● To coordinate the escalation process for critical issues of VIP business customers in collaboration with CR and other related teams and follow up to ensure proper support is always available for EB VIP customer support 24/7. ● To collaborate with the EB Quality team in order to prepare regular reports on the status of EB customers’ tickets and MTTR (Mean Time to Resolve). ● To ensure all customer fulfillment/assurance processes are foreseen before a new product is integrated into the enterprise product portfolio. ● To coordinate involved teams in the enhancement of SLAs with enterprise business customers and follow up to ensure all required actions are being done. ● To ensure technical SLAs with high-value business customers are met and they have a seamless user experience.

Requirements

● Bachelor's or Master's degree in Computer Engineering, Telecommunications, IT or related fields. ● Fluent in English. ● At least 3 years of experience in an area of specialization. ● Working experience in a medium or large organization in telecom, IT or related fields.

Employment Type

  • Full Time

Details

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،