Job Description

• Architect both B2C and B2B e-commerce solutions to meet organizational goals and objectives, particularly to support business growth strategies • Create a world-class shopping experience on our e-commerce site • Support national e-commerce growth strategies • Oversee day-to-day technical management and administration of the sites • Perform and manage functional analysis and design activities for e-commerce solutions • Perform functional testing for all website development on selected browsers and devices • Assist subject matter experts with user acceptance testing activities. • Monitor and control scope, timelines, and budget for various e-commerce projects, including a Magento project • Implement and support various integrations, including ERP and DMP (Data Management Platform) integrations • Coordinate cross-functionally with subject matter experts in various departments, including Marketing, Sales, and Customer Relations • Support all website initiatives including website design, user experience, content and SEO • Define overall metrics and KPI’s for the e-commerce site and report performance via dashboards • Monitors and reports on performance, providing recommendations for improvements • Advocate for the needs of our customers and serve as the go-to person for insight on site traffic and product performance • Ensure compliance with all regulatory requirements • Manage third party resources, including developers and other consultants as needed • Perform troubleshooting and reconciliation activities, including issues related to orders, functionality, and fulfillment • Resolve and/or escalate support requests, as needed • Keep pace with e-commerce best practices and industry trends