مدیر پشتیبانی فروش دیجیتال

Job Description

• To follow-up with Call Center DHD (Dealer Help Desk) or Back Office for resolving Suppliers/Installers/3rd party contractor’s problems • To liaise with S&D logistics in supporting physical and digital sales channels • To administrate sales support processes on issues raised during sales activities (SIM Swap, MNP, Refund, USSD, e-shop, Online Registrations, , Product migration, VIP support, Snap projects, deliver product to connect, check the distributor tracking system, Modems and TD-LTE installer invoicing, and TD-LTE sales • To monitor stock availability and follow-up issues raised by MTNI Connects and Dealers to delivery of MTNIrancell products, system access configurations, tokens, payments, documentations and database entries and escalate to related departments/teams where applicable • To track registration of orders raised by MTNI Connect, Dealers and 3rd party contractors (such as Post and PAN) in the ERP • To test new products, new portals, changes on systems which are related to sales and distribution as per assignment • To follow-up cases submitted by MTNIrancell judiciary regarding claims and complaints • To communicate sales support policies, procedures, and sales events/promotion plans across the sales channels • To provide Data Analysis with required information to make sure related databases are up and running • To monitor MTNI Connects, Dealers, 3rd party contractors activities in order to prevent any possible fraud • To administrate on providing and delivering E-charge to regional dealers based on the load data within the required cities.