CX Specialist

Maadiran Tehran

Posted 2 months ago

Job Description

• Assists with designing customer experience tools, processes and programs and analyzing KPIs to drive quality management and continuous improvement of products or solutions • Arrange and cooperate the regular meetings with internal teams such as customer service executives and other customer-facing teams to identify gaps and opportunities. To ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged • Under supervision, interfaces directly and indirectly with the customer to gather information and represent the Maadiran outcomes or actions to the customer. • Participates in best- practices sharing and collaboration to develop customer experience innovations • Participate in solving the root causes of failures throughout the O2C or E2E process associated with customer experience • Develop joint projects and activities to close the GAP (customer journey, master data, etc...) • Brainstorm and execute ideas of optimizing the customer experience

Requirements

• BA / MA degree • At least 2 years of related experience • Familiar of CRM/SALES/MARKETING process • Talented of MS.Office • Electronic Industry background is a plus • Creative, Smart and professional

Job Category:

Quality Control, QA & Inspection

Sales & Customer Service

Employement type:

Full Time

Job Category:

Quality Control, QA & Inspection

Sales & Customer Service

Employement type:

Full Time

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