Job Description

We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Being pivotal in ensuring that Company provides the highest level of customer service delivery, the successful candidate will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. JOB RESPONSIBILITIES: • Identify and assess customers’ needs to achieve satisfaction, ensuring best practice systems, methodologies and procedures are followed; • Resolve customer complaints via phone, email, social media and online chat – customer inquiries include information on products/services provided by the Company and part of excellent customer service is building retention with customers, making them feel welcomed and special; • Provide accurate, valid and complete information by using the right methods/tools • Provide uninterrupted service by helping the customers with all their enquiries • Keep records of customer interactions, process customer accounts and file documents • Being the first one handling customer’s issues and understanding them from their perspective, to give feedback to other departments helping constantly improve the platform in a way it reflects customer’s perspective • Recommend potential product/services to management by collecting customer information and analyzing customer needs • Continuously evaluate and identify opportunities to drive improvements in operations that positively impact on service delivery and to enhance the efficiency and quality of deliverables; • Build sustainable relationships and trust with customer accounts through open and interactive communication • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; • Resolve product/services problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers SALARY: $ 1.000 - $ 1.500 (plus cost of accommodation, depending on expertise and working location) LOCATION: Turkey – Istanbul, or other offices