Customer Support Manager

Alibabagroup Tehran

Posted 7 months ago

Job Description

- Develop and implement a customer support policy for the entire organization - Develop feedback or complaints procedures for customers to use - Find ways to measure customer satisfaction and improve related services - Implement an effective customer loyalty program - Write reports analyzing the customer service that the organization provides - Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service supervisors and experts - Collect, validate, and analyze data on performance metrics and customer support - Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions - Meet with other managers to discuss possible improvements in customer services - Keep accurate records of discussions or correspondence with customers - Maintains customer support staffs by recruiting, selecting, orienting, training and evaluating them

Requirements

- Should keep ahead of developments in customer service field - Previous experience in sales and marketing - Previous experience in customer service - Previous experience working with customer service software, databases and CRM tools - Negotiating skills - Supervising skills - Leadership skills - Problem-solving skills - Decision-making skills - Interpersonal and people management skills - Communication skills (both verbal and written) - At least 5-year experience as a customer service supervisor/expert - Bachelor or Master in business, communication or related fields

Job Category

  • Sales & Customer Service

Employment type

  • Full Time

Seniority

  • Manager

Job Category

  • Sales & Customer Service

Employment type:

  • Full Time

Education:

Seniority:

  • Manager

To see more jobs that fit your career

Similar Jobs

Tehran

CRM Manager

Solico Group

Tehran
Tehran
Tehran

Branch Manager

Donya Pakhsh

Isfahan
Tehran

Category Manager

Solico Group

Tehran

Salary Estimator

Discover your current worth in the job market.