Responsibilities include customer care and maintenance of company’s software and applications throughout phone/video-conference.
This includes troubleshooting of all of our soft wares on different platform (Web / Windows / Android / iOS).
Support the customers regarding the probable issues in daily usage and activities.
Applicants should be able to direct and coordinate a team of tech support specialists/help desk technicians and Prioritize problems as they come in to Help Desk and escalate when necessary.
- 2-4 years related work experience required
- Knowledge of Windows, iOS & Android Operating Systems
- Ability to provide technical support to users over phone and video conferencing solutions
- Understanding of basic computer/network concepts and terms
- Experience in Microsoft Office applications including but not limited to MS Word, Excel,Power Point, and Outlook
- Excellent written and verbal communication skills
- Willingness to work flexible shifts and schedule including weekends, nights, and holidays
- Must be highly self-motivated and customer-centric
- Ability to learn any new hardware / software / OS
- Experience in troubleshooting software, and network issue
- Ability to assign problems/tasks to tech support specialists
- Proven ability to take ownership of issues
- Experience troubleshooting products in SAAS environment
- Excellent written and verbal communication skills. Comfortable communicating in person and via phone with peers, managers, and vendors
- Ability to manage multiple customer requests simultaneously
- Ability to prioritize work based on department and production
- Bachelor’s degree in Information Technology or a related field is considered a plus.
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