Requirements

Basic Qualifications - 2-4 years related work experience required - Knowledge of Windows, iOS & Android Operating Systems - Ability to provide technical support to users over phone and video conferencing solutions - Understanding of basic computer/network concepts and terms - Experience in Microsoft Office applications including but not limited to MS Word, Excel,Power Point, and Outlook - Excellent written and verbal communication skills - Willingness to work flexible shifts and schedule including weekends, nights, and holidays - Must be highly self-motivated and customer-centric - Ability to learn any new hardware / software / OS - Experience in troubleshooting software, and network issue - Ability to assign problems/tasks to tech support specialists - Proven ability to take ownership of issues Preferred Qualifications - Experience troubleshooting products in SAAS environment - Excellent written and verbal communication skills. Comfortable communicating in person and via phone with peers, managers, and vendors - Ability to manage multiple customer requests simultaneously - Ability to prioritize work based on department and production - Bachelor’s degree in Information Technology or a related field is considered a plus.