Responsibilities include customer care and maintenance of company’s software and applications throughout phone/video-conference. This includes troubleshooting of all of our soft wares on different platform (Web / Windows / Android / iOS). Support the customers regarding the probable issues in daily usage and activities. Applicants should be able to direct and coordinate a team of tech support specialists/help desk technicians and Prioritize problems as they come in to Help Desk and escalate when necessary.
Basic Qualifications - 2-4 years related work experience required - Knowledge of Windows, iOS & Android Operating Systems - Ability to provide technical support to users over phone and video conferencing solutions - Understanding of basic computer/network concepts and terms - Experience in Microsoft Office applications including but not limited to MS Word, Excel,Power Point, and Outlook - Excellent written and verbal communication skills - Willingness to work flexible shifts and schedule including weekends, nights, and holidays - Must be highly self-motivated and customer-centric - Ability to learn any new hardware / software / OS - Experience in troubleshooting software, and network issue - Ability to assign problems/tasks to tech support specialists - Proven ability to take ownership of issues Preferred Qualifications - Experience troubleshooting products in SAAS environment - Excellent written and verbal communication skills. Comfortable communicating in person and via phone with peers, managers, and vendors - Ability to manage multiple customer requests simultaneously - Ability to prioritize work based on department and production - Bachelor’s degree in Information Technology or a related field is considered a plus.
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