Customer Support for Online IT- Service Pishgaman Daneshgostar Fardad (Knowledge E)

  • Full Time

  • Tehran

      -   Tehran

Posted 10 months ago

Job Description

You’ll be responsible for delivering a high-quality support service towards all our clients, who primarily are librarians, researchers and others working in research organisations. You’ll work in close coordination with the KnE Support Manager, who is based in our Dubai office and is responsible for our customer support. Your tasks will include the day-to-day response to any support queries as well as providing a proactive support service by elaborating documentation, training material and developing user guides. To deliver an excellent support experience, you should bring with you a profound wish to help others and a true passion for working with web applications and data.


You Are Tech savvy with a lot of drive and are passionate about making your customers happy with the services you provide and are able to make them all feel they are special to you. Minimum Job Qualifications * At least five years’ experience of providing support services primarily related to library systems, such as working with administrating the institution’s content holdings, opening up access through different authentication mechanisms and helping colleagues use any kinds of web applications. * Good skills in writing and developing well-structured user guides and other support documentation. * Fluent in Farsi and English Desired Extras * University degree, for example in information science or library system administration. * Experience of successfully carrying out trainings, and developing training material, especially videos and interactive guides. * Programming skills and other more in-depth technical expertise * Experience of working with Ebsco Discovery Services, Muse Proxy, and similar