Job Description
Jabama looking forward to a new colleague with below qualifications:
● Coordinate the delivery of effective and efficient service.
● Communicate, implement, and monitor quality targets.
● Plan and manage the peak and off-peak hours for customer service staff.
● Define and follow the department’s Key Performance Indicators.
● Participate in training the staff.
● Follow up and control the customer service tasks.
● Organize the distribution of tasks to accommodate the launching of new services and features.
● Control and assure a high-quality level of customer service.
● Manage escalated calls and queries.
