Job Description

Achieves customer service objectives by contributing customer service information Manage and train Customer care principles Set reasonable customer satisfaction goals and work with team to meet them on a consistent basis Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service by leading call center members Create and implement an effective customer loyalty program Preparing and implementing surveys regarding to delivered products Conduct periodic surveys of customers and potential customers to ensure quality control Delivering analytical reports from surveys and incoming /outgoing calls in call center Oversee and ensure conflict resolution between associates and customers Ensure that all employees follow the company’s best practices for call center management and operations Arranging promotional events Handling complaints and queries (from customers and staff) Oversee and being align with legal procedures regarding to receiving complaint