Customer Service Supervisor

Customer Service Supervisor

Job Description

QI Post is an international courier company headquartered in Mannheim, Germany. For our office in Tehran, we are looking for a customer service supervisor with preferably previous experience in logistics and transport business to coach and monitor our customer service staff for delivering an exceptional high-quality service for customers. The customer service supervisor will build and manage a highly efficient team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers. Main Responsibilities: - Supervising and assessing customer service staff activities especially our call center operators - Answering agent questions in related to the best practices or difficult calls - Training staff in areas of customer service and company policies - Providing customer service staff with regular performance-related feedback - Strategizing and monitoring daily activities of customer service operation - Assisting customer service staff with duties where required - Investigating and solving customer service complaints - Preparing reports and analyzing data to assist management as they determine customer service goals - Working with other supervisors and management team members to support agents and maximize customer satisfaction - Assisting with development and implementation of service policies, and teaching these to customer service staff - Maintaining documentation pertaining to customer service department activities - Performing additional duties related to customer service staff where needed - Maintain a working knowledge of the company's specialty services, internal and external resources, competitive strategies, and customer requirements

Requirements

Basic Qualifications: - 3 to 5 years work experience in a similar position - Proficient knowledge of customer service, CRM systems, call centers affairs and standard office practices and procedures preferably in international courier business - Proficient computer skills - The ability to multitask in a fast-paced environment with rapidly changing priorities - The ability to work independently while supporting the overall team mentality - Have a keen eye and display excellent attention to detail - To be able to make timely decisions in a complex environment under pressure - Ability to read, write, and speak English fluently - Outstanding organizational skills - Outstanding communication skills, both written and verbal - Excellent phone etiquette - Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours Preferred Qualifications: - Proven work experience in a similar position in an international courier or transport business - Bachelor or Master Degree in a relevant field

About Company

10-49 employees

QI Post GmbH is an international courier company headquartered in Mannheim, Germany. Our aim is to provide our clients with superior personalized services, create value by continually improving our service, reducing operating costs and simplifying operations. QI Post has been established in 2016 after many years of experience in international cargo shipment and because of emerging an exponentially growing demand for parcel shipment through all over the world. The key point of being successful in this business is offering a reliable and fast service. QI Post uses newest technologies which are developed by the global courier experts. With a strong fleet network and a wide coverage, QI Post can operate very fast from parcel drop-off or pick up all the way to the final destination.

Similar Jobs

 Nestle Iran | استخدام در نستله ايران

a month ago

Rosha Center | استخدام در فروشگاههای زنجیره ای روشا

2 months ago

Jacques Andhrel | استخدام در ژاک آندرل پارس

Sales Supervisor

Full Time

Jacques Andhrel

Tehran

2 months ago

Shirin Part Iranian (Amoon) | استخدام در (شیرین پارت ایرانیان (آمون

Area Sales supervisor - Iraq

Full Time

Shirin Part Iranian (Amoon)

Tehran

3 days ago

Hadaf Asr Talaii (Leonard) | استخدام در (هدف عصر طلایی (لئونارد

Sales Supervisor

Full Time

Hadaf Asr Talaii (Leonard)

Tehran

a month ago

Shirin Part Iranian (Amoon) | استخدام در (شیرین پارت ایرانیان (آمون

Area Sales supervisor - Afghanista...

Full Time

Shirin Part Iranian (Amoon)

Tehran

3 days ago

Centigrade | استخدام در سانتیگراد

a month ago

Farmand (Parand Chocolate) | استخدام در فرمند (شکلات پرند)

Area Sales Supervisor - Mashhad

Full Time

Farmand (Parand Chocolate)

Mashhad

4 days ago

Golnanpuratos | استخدام در گلنان پوراتس

Sales Supervisor - Ahmadabad Mosto...

Full Time

Golnanpuratos

Tehran - Ahmadabad Mostofi

11 days ago

MultiCafe | استخدام در مولتي کافه

a month ago