Job Description

Job functions: • Open and maintain customer accounts by recording account information • Prepare product or service reports by collecting and analyzing customer information • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Keep records of customer interactions, process customer accounts and file documents • Resolve customer complaints via phone, email, mail or social media • Greet customers warmly and ascertain problem or reason for calling • Cancel or upgrade accounts • Assist with placement of orders, refunds, or exchanges • Advise on company information • Place or cancel orders • Answer questions about warranties or terms of sale • Act as the company gatekeeper • Handle product recalls • Inform customer of deals and promotions