کارشناس امور مشتریان

اشترومن

منتشر شده 4 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Position Summary A customer service specialist is an individual who is responsible for handling questions, comments and complaints regarding a particular business. The ultimate goal is to provide a positive customer experience and enhance relationships between consumers and businesses. Job Responsibilities This position is responsible for, but not limited to, the following: • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. • Acts as a liaison between customer support team, management and customer to improve customer service and business productivity. • Analyzes complaints from customers and provides adequate resolutions and appropriate corrective actions. • Tracks proposed resolutions and follows up with customers in a timely manner. • Develops and maintains vast knowledge of the products and services. • Provides technical support on our products. • Conduct surveys regarding products, services and customer service experiences. • Communicates customer feedback to various teams including technical and marketing departments in order to improve the overall customer experience. • Record and documentation of data using SAP, CRM • Processes orders accurately and efficiently using SAP. • Follow up on whole sales process (from offer to delivery)

Requirements

Required Knowledge, Skills and Abilities • Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly. • Has strong leadership skills and the ability to work with others to resolve customer complaints. • Exhibits self-motivation, the ability to multitask and pay close attention to small details. • Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise. • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment. • Displays the ability to work in a collaborative and team-oriented environment. Qualifications • Experience as a Customer Service Specialist or similar CS role • Familiarity with our industry (Dental) is a plus • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Industrial Engineering, Management or relevant diploma • Excellent Team-work attitude. • Computer literacy in Microsoft

Employment Type