Job Description
Job Description · Provides customer service in a timely manner via several means like email, web sites and telephone · Order processing in available accounting system · Monitor price & discounts correspondence to contractual terms · Consulting Customers about existing and new products, promo actions, goods availability, stock in transit etc. · Preparation and administration of shipping/delivery schedules on daily basis · Ensuring correct & timely document flow between Company-Customer-Warehouse . Documents’ filing & archiving · Dealing with Customers’ complaints and organizing products replacement or returns · Performing other related duties as assigned (providing Customers with the copies of the conformity declarations, assist other departments on behalf of the Supply Chain Manager/ Supervisor, etc.)
Requirements
- Bachelor's degree in Industrial Engineering, Business Administration, Economics or related area - Minimum 3- 4 years of experience with excellent knowledge of Supply Chain and Customer Services - Experienced with MS Office: Excel (advanced user), Word and able to learn how to use new software quickly - Fluent English is a must - Possesses the ability to communicate effectively in person, over the phone and via text; literate speech - Self-motivated, able to deal with multitasks and pay close attention to small details - Able to prioritize tasks and complete them in high pressure environment - Able to handle complaints and difficult situations - Able to work in collaborative and team oriented environment
Employment Type
- Full Time
Seniority
Details
Employment type
- Full Time
Educations
Seniority
