Customer Service Representative - Shahriar

Customer Service Representative - Shahriar

Job Description

Main purpose of the job: As Customer Service Representative, you are responsible for receiving, processing and resolving customer orders, inquiries or complaints and maintain accurate tracking the customer service system in order to deliver timely and high quality solutions. Main Responsibilities: • Handle and process customer orders and questions according to internal processes and work instructions • Administer and document customer orders, inquiries and complaints, in accordance with established procedures. • Receive and handle customer complaints, monitor and evaluate the resolution process in consultation with relevant stakeholders.

Requirements

• Minimum 2 years of experience in relevant field • Well-developed communication skills • Self-motivated, able to deal with multitasks and pay close attention to small details • Able to handle complaints and difficult situations • Excellent language skills in English

About Company

100-499 employees

CastleNoush Co. is Producer of Carbonated Soft Drinks, malt Beverage and fruit juices, based on the brands of Castle and Shams. The company is one of the subsidiaries of the Solico Group, which started its operations in Tehran province, Shahriar city, Baghestan in 2005, with a total area of about 45,000 square meters. The products of this company are exported to countries such as Germany, the United Arab Emirates, Oman, Iraq, Saudi Arabia, Afghanistan, Tanzania and Libya.

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