Customer Service Operation Supervisor

Alibabagroup Tehran

Posted 2 months ago

Job Description

- Design, modeling, analysis, implementation, testing and revising all call center processes - Design, Analysis, Implementing, review and optimizing all call center performance reports - Analysis, design, Implementing, review and optimizing all call center indexes - Operating and maintaining all internal tools of call center - Planning and preparing new tools required by the call center - Participation in required meetings - Defining related projects and monitoring the implementation and on-time delivery

Requirements

- Familiarity with CRM and telephone systems - Familiarity with Office software (Advanced Excel skills) - Ability to analyze quantitative and qualitative data and providing managerial reports - Familiarity with one of the programming languages (Python is preferred) - Familiarity with SQL and query language - Familiar with making dashboards in Power BI - Familiar with business analysis - Familiar with modeling BPMN-based processes - Initial familiarity with financial processes

Job Category

  • Sales & Customer Service

Employment type

  • Full Time

Education

  • Engineering (Computer)

Seniority

  • Experienced professional

Job Category

  • Sales & Customer Service

Employment type:

  • Full Time

Education:

  • Engineering (Computer)

Seniority:

  • Experienced professional

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