Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyse statistics and compile accurate reports - Control resources and utilize assets to achieve qualitative and quantitative targets
Requirements
- Proven working experience as a customer service manager - Experience in providing customer service support - Excellent knowledge of management methods and techniques - Working knowledge of customer service software, databases and tools - Ability to think strategically and to lead - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer service orientation - BS degree in Business Administration or related field
