Job Description

-Full A-Z responsibility for customer orders (from order entry to invoice, all order types), in very close tandem cooperation with the responsible sales representative(s) -Communication with the customers related with production, shipment, lead times -Monitoring of trade items dedicated to her on a weekly basis and close cooperation with the trade items inventory management responsible -Responsibility in case of a need for export and import procedures -Preparing reports that were requested by his/her manager -Respond prompt to all customers inquiries (samples – documentation requests - product inquiries – prices) -Administrative handling and follow-up of claims in close cooperation with the sales dept. and sustainability manager -Back-up of Customer Services colleagues -Sending of the invoices to the customer via internet or courier -Direct shipment organization from distributor to customer -Follow-up commission payments and tracking of the payments via SAP -Communication with Omya International for new projects, improvements in the system, trainings etc. -Visits to customers with sales in case of a need -Presence during physical inventory in case of a need