Job Description
-Lead customers through the visa processing journey
-Meet individual and department objectives and apply people skills while providing world class service
-Conduct professional telephone conversations and emails to service customers in a high call volume environment
-Problem-solve and use time effectively to multitask and prioritize work
-Collaborate with others in a team setting
Gain customer trust and respect by establishing and maintaining effective relationships
-Service customer accounts utilizing knowledge of legal terminology and policy language
-Demonstrate a high standard of customer service to retain the 100% satisfaction goals
*What you can expect from this position:
-Meaningful work that makes a difference for your customer
-Working within a recession proof, high growth industry
-Being paid above the average rate with exceptional bonus and benefits
-Leadership and advancement opportunities
-Aggressive compensation program