کارشناس پشتیبانی فروش

پاس آداک تهران

منتشر شده 3 سال پیش

Job Description

-Be in contact with clients on a daily basis and ensure to provide excellent customer service through phone, e-mail, etc. in timely and accurate manner -Working in close liaison with equities traders and customers to make sure their equities buy/sell orders are executed as instructed by the customers -Acts as a liaison between Sales, Finance and Warehouse departments and customer to improve customer service and business productivity -Keeping customers personal and orders information updated all the time and making sure the same info exists in company central database -Tracks proposed resolutions and follows up with customers in a timely manner (such as invoices) -Analyzes complaints from customers and provides adequate resolutions and appropriate corrective actions and constructive feedback -Provide necessary documents and reports requested by the direct manager

Requirements

-Bachelor Degree -Minimum 2 years of experience as a Customer Service Specialist or similar CS role -Exhibits self-motivation -Ability to multitask and pay close attention to small details with accuracy -Exhibits the ability to prioritize tasks and complete them in a high-pressure environment -Computer literacy in Microsoft -Patience when handling tough cases -Excellent Team-work attitude -Ideal Age Range: 24 - 40

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