Customer Service Expert

Customer Service Expert

Job Description

-Identify and handle customer needs and complaints to achieve satisfaction -Manage incoming calls and customer inquiries (phone and email) -Prepare daily, weekly and monthly reports -Control and Track the sales process -Check payment process *It’s a Full Time position

Requirements

-Minimum Bachelor's degree -Minimum 1 year of related experience -Strong phone contact handling skills and active listening -Highly skilled in relationship/people management -Being familiar with customer services -Having strong problem-solving skills -Be friendly, professional, and polite -Advanced in Microsoft Office -Responsible and committed -Proactive learner -Fast Typing -Be patient -Familiarity with English -Gender Preference: Female -Ideal Age Range: 25 - 30 *Flexible Work time (Day and night shift)

About Company

50-99 employees

Rayanmehr at a glance: -Founded in 1997 -Working on e-Commerce solutions since 2008 -Implemented innovative projects and SaaS solutions with success -Focused on providing best e-Commerce solution for selling and distributing voucher and electronic charge (Topup) for our merchants and customers. -Established a reputation as leader in selling voucher and electronic charge services since 2008. -Obtained the first place as a company that has the most banking transaction in the country each year since 2008. -Official distributor of Irancell, Hamrah Aval, Taliya and Rightel. We believe that our achievements in Rayanmehr are the result of ingenuity and endeavor of each of our employees. We still believe in our staff to get to high goals. Therefore we do our best to recruit capable, energetic employees who enjoy participating in a calm and dynamic environment.

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