- Daily, weekly and monthly reporting of customer complaints
- Customer information analysis
- Preparation of Satisfaction Reports
- Monitor and coordinate the responsibilities and issues of message center experts
- Answering the questions of the message center experts in the field of registration, follow up, customer complaint inquiry
Requirements
- Minimum of 3 to 5 years relevant work experience
- B.A or M.A degree in management
- Being fluent in English language
- Excellent Microsoft Office skills especially Excel skills
- Effective communication skills both verbally and in writing
