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Job Description

Job Description We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Manager should constantly identify opportunities to grow the customer base and build positive relationships with new and exciting client. Being strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Manager will work closely with Sales and Marketing Manager to ensure that all staff preserves relationships with clients. Customer Relationship Manager Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Meeting with managers in the organization to plan strategically. Understanding key customer individual needs and addressing these. Conducting business reviews and reports using CRM programs.