Job Description

-Ensure outstanding customer satisfaction by maintaining strong working relationships -Guide and lead team members to deliver products/services that meet or exceed customer requirements -Handle client issues throughout the implementation life cycle in a timely and accurate fashion -Manage and train resources to ensure quality and consistency of service to customers -Schedule and conduct status meetings with appropriate development resources and customers -Provide proper refunds and compensation to customers on time -Assist sales team in business acquisitions, planning, retention, and management -Maintain complete and accurate customer correspondence data -Assist in making major business decisions -Develop and update client-related reports -Managing client relationships to build a reputation for excellent service and generate repeat business