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Customer Relationship Manager

An International Holding Tehran

Posted a month ago

Job Description

-Ensure outstanding customer satisfaction by maintaining strong working relationships -Guide and lead team members to deliver products/services that meet or exceed customer requirements -Handle client issues throughout the implementation life cycle in a timely and accurate fashion -Manage and train resources to ensure quality and consistency of service to customers -Schedule and conduct status meetings with appropriate development resources and customers -Provide proper refunds and compensation to customers on time -Assist sales team in business acquisitions, planning, retention, and management -Maintain complete and accurate customer correspondence data -Assist in making major business decisions -Develop and update client-related reports -Managing client relationships to build a reputation for excellent service and generate repeat business

Requirements

-B.A. / P.H.D in Industrial Engineering / Industrial Management -At least 2 years’ experience -Positive & hard working -Ability to resolve problems and communicate well with customers -Skilled in customer relations -Fully skilled in CRM software -Familiar with financial concepts and OFFICE software -Capability to explain critical information -Able to establish and maintain good rapport with customers -Good oral and written communication skills -Gender Preference: Female / Male

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

PR & Communication

Employement type:

Full Time

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

PR & Communication

Employement type:

Full Time

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