Job Description

Mission: • To coordinate proper and timely processing of customer orders and invoices • To deal with customer inquiries and undertaking customer liaison in all sales channels Task Complexity: • To supervise implementation of the distributor ordering processes and ensure compliance with relevant SLAs • To supervise the preparation and submission of pro-forma invoice and invoices requested by customers from sales channels • To ensure timely communication of customer orders to clients (from all sales channels) until orders are closed and finalized • To ensure timely and satisfactory resolution of order processing enquiries and issues raised by the relevant teams in sales channels • To ensure accuracy of reports sent to VAS Team (MMS, VPN, and APN, ESMS, USSD, IP, etc.) in order to finalize customer billing • To ensure accurate Accounting data entry into ERP systems • To validate release of stocks requisitions in ERP system and verify approval documents of warehouse for dispatch to customers • To prepare budget inputs and contribute to actively in preparation of departmental budget by sales planning team • To prepare quarterly Sales report for Finance Tax team