Job Description

- Responsible to ensure that the customer receives an adequate level of service with each concern or request. - Provide customer support and technical issue resolution via E-Mail, phone and other electronic medium. - Answer product and process related questions posed by customer - Track and maintain constant communication with the customer from the beginning to the end of any established case, issue or concern. - Responsible for maintaining positive and loyal relationship between company and its customers. - Research and identify new cases created by customers - Analyzing and Implementing loyalty offers and promotions - Check to ensure that appropriate changes were made to resolve customer problems. - Problem solving and taking the extra steps to find the best resolution customers. - implementing data analysis in order to make insight of customer behavior.