Customer Loyalty Specialist

A Leading Telecom Operator Tehran

Posted a month ago

Job Description

- Responsible to ensure that the customer receives an adequate level of service with each concern or request. - Provide customer support and technical issue resolution via E-Mail, phone and other electronic medium. - Answer product and process related questions posed by customer - Track and maintain constant communication with the customer from the beginning to the end of any established case, issue or concern. - Responsible for maintaining positive and loyal relationship between company and its customers. - Research and identify new cases created by customers - Analyzing and Implementing loyalty offers and promotions - Check to ensure that appropriate changes were made to resolve customer problems. - Problem solving and taking the extra steps to find the best resolution customers. - implementing data analysis in order to make insight of customer behavior.

Requirements

- Knowledge of Customer relationship management (CRM). - Knowledge of Customer service experience (principles and processes for providing customer and personal services). This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Ability to organize and analyze large volumes of qualitative and quantitative data. - Effective communication skills - Proficiency with metrics and analytics - Experience with PC software applications, Microsoft Office Suite – Critical Thinking - Complex Problem Solving - Attention to Detail - Persistence - Integrity **Military service must be completed for male applicants

Job Category:

Marketing, Advertising, Market Research & Branding

Business & Data Analysis/ Economic Analysis

Sales & Customer Service

Employement type:

Full Time

Job Category:

Marketing, Advertising, Market Research & Branding

Business & Data Analysis/ Economic Analysis

Sales & Customer Service

Employement type:

Full Time

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