تحلیلگر هوش تجاری مشتریان

Job Description

• To generate different reports on subscribers data in different area, analyze and interpret provided information and prepare recommendations on services and products’ support for CR Management. • To coordinate provisioning of reports on analysis for different departments and division on subscribers data. • To monitor, analyze and interpret trends on CR activities/plans performance also all CR related SLAs and KPIs derived from departments reports (daily/weekly/monthly/quarterly) as per request. • To control integrity and accuracy of subscibers’ data from different resources used for generating analysis and reports. • To maintain customer segmentation plans in terms of customer service on different provided analysis and reports. • To identify gaps in service delivery across the organization based on data analyzing result generated from DB and contribute with customer intelligence management in providing solutions for them. • To coordinate and supervise design and generation of related reports with third parties based on division queries specifically for identifying revenue lost. • To suggest enhancements on data mining, analyzing and reporting methods/frameworks used by division through benchmarking and studying best practices. • To provide ad-hoc reports as and when requested by management. • To propose action plans to address issues identified in reports & meetings and follow track of actions