متخصص تجربه مشتری

تپسي

Tehran

منتشر شده 2 ماه پیش

Job Description

Main objective: This role is part of the CX management team within Tapsi! The charter for the position is to focus on implementing an intra-organizational customer-centricity culture program with the mission of motivating all departments to be customer-obsessed enough. The day-to-day work will be cross-functional in nature across Ops, Marketing, Support, Tech, and product teams. Your role as the Customer Experience Specialist will focus broadly on coordinating and driving the execution of intra-organizational customer-centricity projects to get all teams closer to customers incrementally. Main responsibilities: ● Plan and hold customer experience workshops for all teams. ● Create training content and provide a walkthrough of customer service tools and policies for all business units. ● Plan and execute customer support front-line experiencing sessions for all business units. ● Own and manage intra-organizational customer experience feedback channels. ● Review feedbacks from all units and share it with stakeholders to highlight the Voice of the Customer. ● Plan and organize hackathons programs to develop services and products to ensure better customer experience achievement. ● Create curated feedback library from program’s Attendance reports. ● Coordinate internal resources and third parties/vendors for the flawless execution of projects. ● Ensure that all projects are delivered on time, within the scope and budget. ● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring both operational and technical feasibility. ● Develop a detailed project plan to monitor and track progress.

Requirements

Requirements: ● Bachelor's or Master's degree in an appropriate field of study (Management, Marketing, and Business are preferred) or equivalent work experience. ● Minimum 2 years of project or team management and related experience ● Ability to work independently. ● Strong understanding of project and event management. ● Excellent written and verbal communication skills. ● Strong interpersonal skills. ● Possess high emotional intelligence and practice empathy in all situations. ● Compassionate, patient and energetic. ● Proven ability to complete projects according to outlined scope, budget, and timeline. ● Solid organizational skills, including attention to detail and multitasking skills.

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،

موقعیت‌های شغلی مشابه

تهران

محقق بازار

گروه انتخاب
تهران

مدیر محصول

شاتل موبايل
تهران

مدیر عملیات

مشهد

متخصص بازاریابی عملکرد فروشنده

ديجي کالا
تهران

مدیر فروش منطقه

بي اي تي پارس
ساری
تهران

مدیر بازاریابی

میاره
تهران

متخصص ارشد فروش تجهیزات شبکه

ديجي کالا
تهران
قم

محاسبه‌کننده حقوق

چقدر حقوق بگیرم؟