مدیر تجربۀ مشتریان

تهران بوران تهران

منتشر شده 2 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

● Develop and implement useful strategies for improving customer relationships, customer satisfaction, and commitment. ● Implement the strategy, leading and reviewing the customer journey as well as conceptualizing and shaping the buyer experience to provide integrated brand experiences. ● Analyze customer feedback and develop effective programs to improve the customer experience. ● Create and develop social media to facilitate customer communication with the company. ● Collect, analyze, and interpret customer interaction data. ● Implement CLM and CRM tools in order to increase customer loyalty and relationship management in the progress of work. ● Conduct a survey to gather information about customer feedback on the services provided. ● Prepare and manage the annual budget to achieve the set goals.

Requirements

● Bachelor's or Master's degree in Management, Business, or related fields. ● 5 years of experience in the same position (People with a history of working in FMCG have priority). ● Advanced knowledge of MS Office. ● Team management and negotiation skills. ● Problem-solving and decision-making skills. ● Result-oriented. ● Effective communications. ● Analytical and critical thinking.

Employment Type