تحلیلگر تجربه مشتریان

Job Description

● Understand the overall business model for each of our business lines and identify the different areas of impact to CX. ● Work alongside the CX and Business Line teams to carry out data analysis projects and derive. insights that help the teams understand the customer profile and prioritize action points accordingly. ● Manage end-to-end data projects; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful automated reports. ● Automate and validate newly created reports and develop corrective actions to improve data integrity and quality. ● Understand the company data structures, business processes, tables to run relevant queries. ● Collaborate with the internal and external data team to understand the business requirements and propose data solutions. ● Manual exploration of data and making reports on an urgent basis when required. ● Create applications that can automate manual tasks such as clicks, scrolling and form filling, etc.