Job Description
We are looking for a Customer Care Supervisor to direct and shape the curricula and production processes for contact center agents and supervisors. Responsibilities: ● Making the best experience for Divar's users by solving problems, answering questions, and investigating complaints and pain points. ● Identifying customer needs proactively, making suggestions, and providing and executing action plans to fulfill them. ● Developing service procedures, policies and standards. ● Analyzing relevant data to determine customer service outputs. ● Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, and monitoring and analyzing results. ● Analyzing users’ problems and offering solutions to product managers to improve product UX. ● Working closely with other departments to ensure customer satisfaction.
Requirements
● Listening skills, to understand exactly what customers require. ● Problem-solving skills. ● Ability to prepare deliverables and reports accurately within proper time. ● Communication skills that allow to inform, help and advise customers clearly and to liaise effectively with other involved professionals. ● Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations. ● Creative thinking, to be able to come up with new ideas to improve customer service standards. ● Organizational and planning skills to develop customer service policies.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Seniority
