Job Description
They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. When customers have questions, complaints or suggestions about the company's services they turn to customer support specialists' representatives for answers. Customer support specialists provide. In summary, they are the direct link between a company and its existing and potential customers. • To make effective connection with potential customers, Develop relationships with key customers. • To take care of existing customers and make contacts to establish a business. • To develop up-selling and cross selling • To compile and analyze sales figures. • To lead and develop a highly motivated and well performing sales team. • To meet sales target and provide monthly reports.
Requirements
• Customer service specialists must have well-developed verbal and written communication skills. • They must have a thorough knowledge of the telecom services be able to describe its functions, features and details to customers. • Customer service specialists must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. • They should have good organizational skills, general knowledge of Network +, Microsoft Office computer programs and be effective multi-taskers and • B.S in IT/ Computer • Minimum 2 year of experience on telecom services care and sales. • Excellent listening, negotiation and presentation skills. • Good knowledge and experience of telecom services (VPN, Internet, BW) is necessary for customer care department. • Strategic thinking ability and excellent communication skills. • Strong Communication Skills.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
