Requirements

Education: ● Bachelor’s Degree in Marketing, Business or Communications preferred ● MBA from accurate university ● In-depth knowledge of customer service software, databases and CRM tools ● Current with relevant technology trends and applications ● Proficiency in MS Office applications Experience: ● 6+ years’ experience in telemarketing or an inbound call center environment ● Experience in use of social media platforms Knowledge: ● Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence ● Ability to give full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate. ● Proven social awareness of others’ reactions and understanding why people react as they do. ● Ability to use logic, reasoning and critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ● Ability to communicate effectively, support, motivate and direct people as they work, identifying the best people for the job. ● Ability to display a positive attitude and demonstrate an awareness and willingness to help. ● Have a good command in emotional intelligence dealing with the complicated and emotional context ● Strong attention to detail and ability to follow through. ● Highly self-motivated, self-directed and detail-oriented. ● Excellent facilitation and creative problem-solving skills. ● Proficient in MS Office Product Suite, Ability to type at 40 wpm with accuracy. Ability to learn various other software programs to include Net Suite and Hub spots ● Familiarity with ticketing software systems (MS CRM preferred) ● Excellent communication, management, interpersonal and leadership skills required ● Ability to work overtime as necessary to meet quotas and guide team ● English literacy is a key to the job.