متخصص مدیریت ارتباط با مشتریان

نقش اول کیفیت تهران

منتشر شده 3 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

● Customer complaint handling – second line service. ● Analyze and ticket creation. ● Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them. ● Reporting and database updating. ● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.

Requirements

● Bachelor’s degree in Telecommunications or Computer Science. ● Strong collaborating ability, create and handle and relationships with other departments. ● Very familiar with managed equipment and the existing architecture and configuration of the respective networks ● Analytical and problem-solving. ● Persistence and perseverance. ● Rigor and organization. ● Working under pressure. ● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations. ● Intermediate at English. ● Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.). ● Ability to work off hours depending on Network outages and Customer requests. ● Full-time availability (24/7) to support after office hours and be able to relocate within the country. ● 1 to 2 years of experience in the telecom industry is preferred.

Employment Type