CRM Specialist

Divar

Tehran

Posted 23 days ago

Job Description

Job Description CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. The ideal candidate will have hands-on experience with some CRM software entities, workflows, data integrations, and CRM solution management. The candidate should have sufficient knowledge of working within CRM in functional and technical aspects and how a company uses the software to improve customer care. Job Duties • Maintaining CRM, support software and reporting tools • In charge of the CRM system flows in stages of designing, developing, testing, and solution provision • Customer clustering with the help of data science and business insights • Preparing various analyses based on the needs of the team and customer issues • Compiling and distributing up to date reporting all relevant CRM KPIs • Providing regular meetings with customer care team, support supervisors and quality control team to review upcoming issues, items, and training • Involving with the research and design of educational materials and instructional methods • Monitoring data quality, data migrations, and data integration.

Requirements

Requirements • Minimum 3 years of related experience as CRM Specialist • BA/Masters in related fields (E.g. information technology, computer science) • Good understanding of CRM processes • Must be a self-guided, creative, and motivated individual • Strong attention to detail and good documentation skills • Excellent communication skills and be proficient in basic computer software • Problem solver and logical thinker

Job Categories

  • Business & Data Analysis/ Economic Analysis
  • IT - Software & Web Development

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Categories

  • Business & Data Analysis/ Economic Analysis
  • IT - Software & Web Development

Employment type:

  • Full Time

Educations:

  • Computer & Information Sciences
  • Engineering (Computer)
  • Business/Commerce

Seniority:

  • Experienced professional

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