کارشناس مدیریت امور مشتریان

Job Description

Job Description CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. The ideal candidate will have hands-on experience with some CRM software entities, workflows, data integrations, and CRM solution management. The candidate should have sufficient knowledge of working within CRM in functional and technical aspects and how a company uses the software to improve customer care. Job Duties • Maintaining CRM, support software and reporting tools • In charge of the CRM system flows in stages of designing, developing, testing, and solution provision • Customer clustering with the help of data science and business insights • Preparing various analyses based on the needs of the team and customer issues • Compiling and distributing up to date reporting all relevant CRM KPIs • Providing regular meetings with customer care team, support supervisors and quality control team to review upcoming issues, items, and training • Involving with the research and design of educational materials and instructional methods • Monitoring data quality, data migrations, and data integration.