Job Description
- Preparing the Analytical Report about the Complaints and Satisfaction of customers - Complaint handling based on Instruction of Havayar - Makes new and mutual Values for Customers - Knows the potential customers of the company - Implementation of the Customer satisfaction Management System based ISO 1000 - Participating in the Meeting with Unsatisfied Customers - Planning and implementing customer care scenarios aligned with company strategy - Preparing feed backs regarding issues and proposing new scenarios for increasing customer satisfaction
Requirements
- BA/BS degree - Minimum 5 years related experience - Good computer skills - Customer care knowledge - Complaint handling knowledge - Being familiar with satisfaction techniques & CRM standards - Negotiation skill and the treatment skill with angry customer - Ability to work under pressure - Good communication skills with other department & other organization for following complaints - Good knowledge of English - Applicants must be Based in Tehran
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
