Job Purpose
To support rendering services to consumers and customers in order to improve customer and consumer satisfaction of the organization.
Job Responsibilities (Duties)
- To scrutiny and separate the returned products to the warehouse for sending to the quality unit.
● Continuous communication with the nationwide sales team in order to follow up on the process of replacing defective packages and the process of delivering them to the warehouse.
● To communicate with the consumer to coordinate if necessary.
● Ro record the information of defective packages in the voice of customer (VOC) software.
●To control the inventory of received samples (Sample) in order to send to the customer and consumer.
● To provide the daily inventory reports.
Requirements
● Minimum Bachelor's degree in related fields.
● +1 years related experience in the CRM, QC filed.
● Proficiency in CRM software & Microsoft Office Software
● Proficiency in Technical reporting.
● Great teamwork attitude and Stress Management.
● Consumer and customer orientation.
● Strong written and oral communication skills.
