مدیریت ارتباط با مشتری

Job Description

- being a liaison between the company and the customer - Determine specific CRM strategies to retain customers - Conducting CRM planning & performance appraisal for department’s goals - Support sale team by CRM’s activities and teams. - Manage customer complaints handling. - Controlling the communication between CRM and other departments. - Manage day-to-day relationships with the CRM team and helping customers out with their problems and answering possible questions