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CRM Manager

A leading company in clothing industry Tehran

Posted 7 months ago

Job Description

• To set bold aspirations- a clear vision for the development of the relationships. • To set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in. • To create, to manage and to lead the team by providing appropriate coaching and mentoring along the way. • To facilitate the development of a vision for the overall success of the company, business area, or function. • To identify, to mobilize, and to deliver over the relationships into the right people, solutions, resources, and ideas from across the firm. • To successfully undertake contract negotiations, to ensure financial success, and to monitor quality. • To ensure outstanding customer satisfaction by maintaining strong working relationships. • To manage and train resources to ensure quality and consistency of services offered to customers. • To schedule and conduct status meetings with appropriate development resources and customers. • To handle the concerns of the people who buy their company's products or services. • To rectify issues experienced by individual customers as well as to aim to improve the organization's overall customer satisfaction ratings. • To help customers with their complaints and questions. • To give customers information about products and services, to take orders, and to process returns. • To plan and deliver CRM strategies across the organization with a view to retain existing customers, to retain brand loyalty and to expand the company brand. • To decide on a final CRM structure and architecture that will work seamlessly across the business and to capture crucial information along the sales funnel. • To make sure the customer database is correctly segmented for targeted marketing activities. • To collaborate with other departments in order to ensure that the CRM strategy works well for every aspect of the business. • To develop the testing strategies in order to guarantee the most efficient approach for the organization and its customers. • To come up with creative ideas in order to prepare proposals, to oversee the production process, and to execute and report the results to the relevant people.

Requirements

• To have the ability to meet tight deadlines, and to have outstanding time management skills. • To have team working and leadership skills. • To have excellent communication skills. • To have commercial awareness to create campaigns in order to grab the attention of customers and to solve their problems. • To possess top quality analytical skills in order to analyze data to help understand customer base, and to come up with suggestions to improve the existing strategy.

Job Category:

Marketing, Advertising, Market Research & Branding

PR & Communication

Employement type:

Full Time

Job Category:

Marketing, Advertising, Market Research & Branding

PR & Communication

Employement type:

Full Time

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