مدیر ارتباط با مشتریان

گروه سولیکو تهران

منتشر شده 1 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

● Develop and implement a customer support policy for the entire organization. ● Develop programs to attract, retain and expand customer relationships. ● Follow the customer order process and fulfill their needs. ● Provide solutions for attaining and keeping customers. ● Develop feedback or complaint procedures for customers. ● Ensure proper customer segmentation. ● Manage customer needs and ensure their satisfaction. ● Implement an effective customer loyalty program. ● Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service supervisors and experts. ● Collect, validate, and analyze data on performance metrics and customer support. ● Maintain customer support staff by recruiting, selecting, orienting, training, and evaluating them. ● Responsible for performance management.

Requirements

● At least 5 years of experience in a relative field. ● Strong knowledge of customer service principles and practices. ● Excellent communication skills, teamwork, and interpersonal skills. ● Creative and solution-orientated. ● Decision-making skills. ● Proficiency in negotiating principles and communicating effectively with customers and the support team. ● Previous experience working with customer service software, ticketing systems, and CRM tools ● Adaptability. ● People management skills. ● Conflict management skills. ● Communication skills.

Employment Type