کارشناس ارتباط با مشتریان

رايان مهر

تهران

منتشر شده 2 ماه پیش

Job Description

Job description: ● Work (import, export and transform) with data in CRM platform and Marketing tools. ● Communicate (Call, send SMS or email) with customers based on product customer journey plans. ● Prepare CRM reports. ● Follow up with customer needs and problems. ● Analysis CRM projects and customer journey performance. ● Respond to customers in online chat tools. ● Categorize customer questions and answers provided and add to FAQ. ● Design and send text messages through corporate customer communication platforms (Social media, SMS, email).

Requirements

● At least 1 year of experience in CRM, Marketing, or any other customer-related work experience. ● Office & ICDL especially Excel. ● High accuracy, discipline, and commitment. ● Good expression in conversation with customers. ● Ability to make active calls with customers. ● Ability to categorize. ● Key person and a good helper in family and friends. ● Good-hearted person and you are looking to solve problems around you. ● Responsible person and follow up your task until it's done. ● Accurate and patient, and enjoy working with software. ● Appropriate writing: the ability to write texts to communicate with customers in SMS and phone calls. ● Good in expressing and communicating with other. ● Experience in work with CRM platforms. ● Extract reports from recorded data. ● Data analysis. ● Familiar with principles of content production. ● Familiar with social media marketing. ● Presentation skills.

Employment Type

  • Full Time

Employment type

  • Full Time

Educations

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،