کارشناس ارتباط با مشتریان

Job Description

We are looking for CRM Expert as below: Main responsibilities: • Confer with customers by telephone or in person to provide information about services, take or enter orders, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service complaints by performing activities • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation. • Solicit sales of new or additional services or products. • Recommend improvements in service methods and procedures to prevent future problems. • Knows the potential customers of the company • Preparing the Analytical Report about the Complaints of the Customers • Participating in the Meeting with Unsatisfied Customers • Planning and implementing customer care scenarios aligned with company strategy • Preparing feedback regarding issues and proposing new scenarios for increasing customer satisfaction