Job Description
- Managing customer inbound and outbound calls
- Receiving, processing and resolving customer complaints and maintain accurate tracking the customer service system in order to deliver timely and high-quality solutions
- Making relevant reports using CRM data
-To Make report and identify the problem through face-to-face negotiation on customer site.
-To identify and assess customers’ needs to achieve satisfaction ensuring best practice systems, methodologies and procedures are followed.
-Recommend potential product/services to management by collecting customer information and analyzing customer needs
-To evaluate customer satisfactory by random happy calls, via fax or any other methods
-Tracking product/services problems through clarifying the customer's complaint
-Strong customer meeting skills, phone contact handling skills and active listening
- To set a clear mission and deploy strategies focused towards that mission
- Keeping accurate records and documenting customer service actions and discussions
