CRM Expert

Sanaye Lafaf Zarrin (SLZ) Tehran

Posted 15 days ago

Job Description

- Managing customer inbound and outbound calls - Receiving, processing and resolving customer complaints and maintain accurate tracking the customer service system in order to deliver timely and high-quality solutions - Making relevant reports using CRM data -To Make report and identify the problem through face-to-face negotiation on customer site. -To identify and assess customers’ needs to achieve satisfaction ensuring best practice systems, methodologies and procedures are followed. -Recommend potential product/services to management by collecting customer information and analyzing customer needs -To evaluate customer satisfactory by random happy calls, via fax or any other methods -Tracking product/services problems through clarifying the customer's complaint -Strong customer meeting skills, phone contact handling skills and active listening - To set a clear mission and deploy strategies focused towards that mission - Keeping accurate records and documenting customer service actions and discussions

Requirements

- 4 years of experience in relevant field - University degree in industrial fields - Advanced in CRM systems - Ability to stay calm when customers are stressed or upset - Ability to work independently as well as part of a team -Ability to function as a self-starter with an emphasis on getting things done - Highly organized and flexible - Results-oriented, self-motivated - Strong computer skills, including Microsoft Office applications - Energetic, System thinking, High domination on outstanding - Ideal Age Range: 25 - 36

Job Category:

PR & Communication

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

Job Category:

PR & Communication

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

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