CRM Expert

Parsian Lotus Investment Bank Tehran

Posted 4 months ago

Job Description

We are looking for CRM Expert as below: Main responsibilities: • Confer with customers by telephone or in person to provide information about services, take or enter orders, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service complaints by performing activities • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation. • Solicit sales of new or additional services or products. • Recommend improvements in service methods and procedures to prevent future problems. • Knows the potential customers of the company • Preparing the Analytical Report about the Complaints of the Customers • Participating in the Meeting with Unsatisfied Customers • Planning and implementing customer care scenarios aligned with company strategy • Preparing feedback regarding issues and proposing new scenarios for increasing customer satisfaction

Requirements

• B.Sc. in business administration, IT, or other related degrees. • Minimum 3 years related experience • Good computer skills • Customer care knowledge • Complaint handling knowledge • Being familiar with satisfaction techniques & CRM standards • Negotiation skill and the treatment skill with angry customer • Ability to work under pressure • Good communication skills with other department & other organizations for following complaints.

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

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