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CRM Expert

Zarin Jam Marina (Sun Star & Sunny Ness) Tehran

Posted 3 months ago

Job Description

• Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Complaint handling based on Instructions • makes new and mutual Values for Stakeholders • knows the potential stakeholders of the company • Implementation of the Stakeholders satisfaction Management System • Participating in the Meeting with Unsatisfied Stakeholders • Planning and implementing stakeholders care scenarios aligned with company strategy • Preparing feedback regarding issues and proposing new scenarios for increasing stakeholders satisfaction •Being familiar with the concepts of Operational/Analytical and Collaborative CRMs •Analytical vision for categorizing ideal prospects •Expert in working with CRM applications •Have experience in running e-mail, notification and different kinds of CRM campaigns •Ability of critical thinking Ability of making and analyzing data bases according to prospects and customers behaviors •Being familiar with technical KPIs of CRM and PR(CLTV, CSAT, etc) •Experienced in running PR campaigns

Requirements

• BA/BS degree • Minimum 2 years related experience • Good knowledge of English • Good computer skills • Stakeholders care knowledge • Complaint handling knowledge • Being familiar with satisfaction techniques & CRM standards • Negotiation skill and the treatment skill with angry stakeholders • Ability to work under pressure • Good communication skills with other department & other organization for following complaints

Job Category:

IT - Software & Web Development

Sales & Customer Service

Employement type:

Full Time

Job Category:

IT - Software & Web Development

Sales & Customer Service

Employement type:

Full Time

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