CRM Expert

CRM Expert

Job Description

• Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Complaint handling based on Instructions • makes new and mutual Values for Stakeholders • knows the potential stakeholders of the company • Implementation of the Stakeholders satisfaction Management System • Participating in the Meeting with Unsatisfied Stakeholders • Planning and implementing stakeholders care scenarios aligned with company strategy • Preparing feedback regarding issues and proposing new scenarios for increasing stakeholders satisfaction •Being familiar with the concepts of Operational/Analytical and Collaborative CRMs •Analytical vision for categorizing ideal prospects •Expert in working with CRM applications •Have experience in running e-mail, notification and different kinds of CRM campaigns •Ability of critical thinking Ability of making and analyzing data bases according to prospects and customers behaviors •Being familiar with technical KPIs of CRM and PR(CLTV, CSAT, etc) •Experienced in running PR campaigns

Requirements

• BA/BS degree • Minimum 2 years related experience • Good knowledge of English • Good computer skills • Stakeholders care knowledge • Complaint handling knowledge • Being familiar with satisfaction techniques & CRM standards • Negotiation skill and the treatment skill with angry stakeholders • Ability to work under pressure • Good communication skills with other department & other organization for following complaints

About Company

100-499 employees

Zarin Jam Marina Company was established in 2008. Production process was started in 2012 in order to establish a Factory with more than one hundred thousand square meter area in Kaveh Industrial City. This company is playing an important role in Irans food industries by producing different juices and fruit nectars which equipped by modern production line technologies. This company is producing pasteurized and homogenized natural fruit juices in 200ml, 200ml (pulp juice), 240ml (pulp juice) and 1liter packages with 24 different flavors and also fruit syrup in 2kg, 3kg and 780gr and so on Either this company is providing high quality products for local and international markets to cover all the demands. Zarin Jam Marina Co. (with SunStar brand) is using high tech automatic machineries and commercial designs to supply high quality products. Also using an equipped laboratory is a mandat...

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