Job Description

You will be responsible for working alongside marketing manager to lead the way and giving us a point of difference to our competitors. The ideal candidate will have experience in: • Launching Club Customers • Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Planning and implementing stakeholders care scenarios aligned with company strategy • Selecting the most appropriate research methodology and techniques • Devising and evaluating methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data. • Advertising campaign effectiveness evaluation • Preparing reports of findings, illustrating data graphically and translating complex findings into written text. • Preparing feedbacks regarding issues and proposing new scenarios for increasing stakeholders satisfaction