CRM Expert

Meghdad IT Tehran

Posted 2 months ago

Job Description

You will be responsible for working alongside marketing manager to lead the way and giving us a point of difference to our competitors. The ideal candidate will have experience in: • Launching Club Customers • Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Planning and implementing stakeholders care scenarios aligned with company strategy • Selecting the most appropriate research methodology and techniques • Devising and evaluating methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data. • Advertising campaign effectiveness evaluation • Preparing reports of findings, illustrating data graphically and translating complex findings into written text. • Preparing feedbacks regarding issues and proposing new scenarios for increasing stakeholders satisfaction

Requirements

• B.S. /M.S. in Industrial/ IT Engineering/ IT Management• At least 3 years of work experience in CRM field • Expert in working with CRM applications • Expert in Microsoft Dynamics / Office 365 • Being familiar with the concepts of Operational/Analytical and Collaborative CRMs • Analytical vision for categorizing ideal prospects • Have experience in running e-mail, notification and different kinds of CRM campaigns • Being familiar with technical KPIs of CRM and PR (CLTV, CSAT, etc.) • Experienced in running PR campaigns • Advanced knowledge of and experience with analytical functionality within Microsoft Excel • Advanced experience with developing slide presentations in Microsoft PowerPoint • Strong critical and creative thinking skills • Ability to identify and assess problems and solutions, refer to applicable policies, identify options, and recommend appropriate courses of action • Ability to organize, interpret and analyze large volumes of qualitative and quantitative data. • Excellent communication skills

Job Category:

Sales & Customer Service

Marketing, Advertising, Market Research & Branding

Employement type:

Full Time

Job Category:

Sales & Customer Service

Marketing, Advertising, Market Research & Branding

Employement type:

Full Time

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