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CRM Expert

Nilgam Safar Alma Tehran

Posted 6 months ago

Job Description

• Preparing reports and analyzing data of activities to assist management • Being familiar with the concepts of Operational/Analytical and Collaborative CRMs • Training staff in areas of customer relationship management system and company policies • Quality control and monitoring daily activities of staff operation in CRM system • Making and develop products process to guarantee the most efficient approach for the organization in the CRM system • Identify customer require in the CRM field and provide best practices

Requirements

• Creative thinking, to be able to come up with new ideas to improve customer service standards • Proficient computer skills • The ability to multitask in a fast-paced environment with rapidly changing priorities • Excellent Excel skill is a must • Minimum 2 years’ experience of working in CS, CRM Systems, understanding a structured way of working using SLAs, SOPs, and KPIs to achieve targets. • Ability to handle aggressive deadlines with agility • Ability to work under pressure • Deep problems of CRM solving • Good knowledge of English • Teamwork • Continuous Learning Preferred Qualifications: • Proven work experience with Payam Gostar CRM or local CRM systems • Proven work experience in a similar position in Payam Gostar Company

Job Category:

IT - Software & Web Development

Employement type:

Full Time

Job Category:

IT - Software & Web Development

Employement type:

Full Time

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