CRM Expert Solico Group

  • Full Time

  • Tehran

      -   Tehran

Posted 10 days ago

Job Description

Technology Skills • Document management software • Graphics or photo imaging software • Internet browser software — Microsoft Internet Explorer • Mobile messaging service software • Office suite software — Microsoft Office, Photoshop • Presentation software — Microsoft PowerPoint • Spreadsheet software — Microsoft Excel • Web page creation and editing software — Facebook Hot technology; LinkedIn • Word processing software — Google Docs Hot technology; Microsoft Word • Social media like Instagram, telegram, aparat, … • Video creation and editing software Tasks & Responsibilities • Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Refer unresolved customer grievances to designated departments for further investigation. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Order tests that could determine the causes of product malfunctions. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes • Recommend improvements in products, packaging, shipping, services based on consumer feedbacks to prevent future problems. • Answer social media comments • Designing events related to have direct interaction with customer

Requirements

Skills: • Active listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Speaking — talking to others to convey information effectively. • Service Orientation — actively looking for ways to help people. • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. • Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Persuasion — persuading others to change their minds or behavior. • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. • Time Management — managing one's own time and the time of others. Knowledge: • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Education: • Bachelor of graphic, management, … Experience • 1 years relevant experience Work Styles: • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Integrity — Job requires being honest and ethical. • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.