مهندس CRM

نقش اول کیفیت شیراز

منتشر شده 2 سال پیش

Job Description

● Customer complaint handling. ● Second-line service analysis and ticket creation. ● Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them. ● Reporting and database updating. ● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.

Requirements

Key professional competencies: ● Strong collaborating ability, create and handle relationships with other departments. ● Familiar with managed equipment and the existing architecture and configuration of the respective networks. ● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations. ● Analytical and problem-Solving. ● Persistence and perseverance. ● Working under pressure. Qualifications and experience: ● Minimum of 1 to 2 years of work experience in the Telecom industry. ● Bachelor’s degree in Electrical Engineering. ● Intermediate English. ● Ability to work off hours depending on network outages and customer requests. ● Full-time ability to work in shifts (24/7) and be able to relocate within the country. ● Native and Local candidate.

Employment Type

  • Full Time

Details

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