•Ensures that customers receive the quickest service possible. •Assists representatives in handling disappointed customers. •Ensures that customer service representatives follow all company policies and procedures when dealing with customers. •Generates reports for upper management. •Helps create, update and maintain call script for representatives. •Maintains database of customers for follow up. •Takes customer complaints to upper management when necessary.
•Must have outstanding customer service skills. •Strong interpersonal and active listening skills. •Must have good computer skills. •Must be highly detail oriented and have the ability to effectively multi-task. •Must have excellent management and leadership skills. •Extensive knowledge of the products and services offered by the company.
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