•Ensures that customers receive the quickest service possible.
•Assists representatives in handling disappointed customers.
•Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
•Generates reports for upper management.
•Helps create, update and maintain call script for representatives.
•Maintains database of customers for follow up.
•Takes customer complaints to upper management when necessary.
•Must have outstanding customer service skills.
•Strong interpersonal and active listening skills.
•Must have good computer skills.
•Must be highly detail oriented and have the ability to effectively multi-task.
•Must have excellent management and leadership skills.
•Extensive knowledge of the products and services offered by the company.
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Founded in January 2017, Fakher holding started writing his own history in the business world as a family corporation following main goals:
A. Be the leading strategist in 3 distinctive ecosystems:
• Logistics and transportation,
• Hospitality, Building & Interior Furnishing
B. We approach our goals gathering and identifying ideas, selecting endearing ones, nurturing and developing them into projects.
Furthermore, we guide them through the ups and downs and helping them to create a suitable business plan and eventually turning them into a Startup Company with bright future ahead
C. Additionally, Fakher Holding strategically manages its shareholder companies (Our sister Companies) to reform, develop and manage their trademark & properties.
Transport & Logistics
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